Support
We help with returns on unused felt cut goods if your order qualifies. Please check our guide below to see when returns are possible and how to start the process.
If you ordered felt goods cut or made to your size, these are not returnable for a change of mind. This is because each item is made to fit your measurements or your project’s needs. The Consumer Protection Act allows returns for defective goods or mistakes on our side if you are a qualifying buyer. If you are a business with assets or turnover above R2 million, the Act may not cover you, so please check your details.
Unused stock items in original condition may be returnable within our policy, but most felt goods are made or cut specially to your request. Please check your order confirmation and let us know if you are unsure about your eligibility to return.
To help us review your return request clearly and fairly, we need a few details from you. This makes it quicker for us to check what is possible and to give you the right advice.
Please use our contact form to send your message. Mention 'returns' in your message, and include the details below so we can help you efficiently.
Once you send us your return request and details, our team will check your information and let you know what happens next. We may need to see the goods or ask for more photos to confirm the condition and match it to your order.
If a return is approved, we will explain the next steps for collection or drop-off, and how refunds or exchanges are managed. We always try to resolve returns fairly and in line with local law and our own care for clients’ projects.
