Support
A little brushing, spot cleaning and fresh air go far to keep felt looking and feeling its best. Find help for common care situations here.
Wool felt responds well to gentle upkeep. Brush or vacuum regularly (especially along edges and seams) to keep dust and moths at bay. For a simple refresh, hang or lay felt in open shade on a dry day: this helps release odours and excess moisture. Always store felt dry and never in sealed plastic.
Spot clean spills quickly with a cool, damp cloth. Blot, do not rub, as hot water or agitation may shrink wool felt. For polyester acoustic felt, a little mild upholstery shampoo can lift marks, just avoid heat from irons, heaters or direct sun. Soft trays and desk mats do well with a quick vacuum and occasional wipe.
If your felt goods develop a musty smell, ensure they dry out fully in gentle shade. For stains or stubborn marks, let us know your situation: some spots need a specialist approach.
When you need advice or help, our team is ready. The more detail you can give us about your felt item and the issue, the quicker we can advise.
To help us give clear and practical advice, please include as much of the following as possible.
Once you send a care enquiry through our contact form, we review your information and discuss it with our technical specialists if needed. You may hear back from one of our team such as Mr Jonas van Wyk for textile queries or Mr Pieter Nel for installation and cleaning questions.
If your product has a defect and the Consumer Protection Act applies, we will guide you on the options. Please note that goods cut or made to your size cannot be returned or refunded if you change your mind. We’ll always aim to help you keep your felt in good order and get the most from your investment.
